01
Start here
Why use it
Use it to create deliberate spacing between helpful follow-ups.
02
In context
Picture this
A prospect who misses a call receives one SMS two hours later during business hours, not three messages immediately.
03
Build it
Set it up
- Choose the delay or time window and confirm the time zone.
- Check that a later message still makes sense before sending it.
- Add a stop condition for a reply, booking, or DND request.
- Keep the sequence short and easy for a person to understand.
04
Keep moving
What comes next
After this block, use an SMS, Email, Outbound Call, or Decision that checks whether follow-up is still needed.
05
Choose carefully
Avoid this when…
Avoid it for urgent work that needs a person now.
Before you publish or activate: verify the current builder labels in Votel and test with dummy data. This independent guide describes the purpose and a safe setup approach; it does not replace Votel’s current product documentation or compliance advice.