01
Start here
Why use it
Use it for targeted follow-up when a call is more useful than another text.
02
In context
Picture this
A consultation request gets one timely callback. If there is no answer, the workflow waits and sends a polite SMS with a booking link.
03
Build it
Set it up
- Use a test contact and a safe test number first.
- Write a specific action for every result: answered, no answer, voicemail, and failed.
- For an answered call, send the person into the appropriate conversation flow.
- Respect consent and local calling rules before activating it.
04
Keep moving
What comes next
After this block, use a Conversation Node when answered; Wait For Time and SMS when unanswered.
05
Choose carefully
Avoid this when…
Use SMS or Email first when a call would be unexpected or you do not have clear permission.
Before you publish or activate: verify the current builder labels in Votel and test with dummy data. This independent guide describes the purpose and a safe setup approach; it does not replace Votel’s current product documentation or compliance advice.