01
Start here
Why use it
Use it immediately when someone says stop, unsubscribe, or otherwise withdraws permission.
02
In context
Picture this
A prospect replies “STOP.” The workflow sets DND for SMS and confirms the opt-out without sending another promotional sequence.
03
Build it
Set it up
- Make an opt-out route in your conversation or classifier.
- Apply DND to the channel or channels the person has opted out of.
- End or deactivate related follow-up paths where appropriate.
- Test the result with dummy contacts only.
04
Keep moving
What comes next
After this block, use a confirmation, Deactivate From Workflow, and a note for the team.
05
Choose carefully
Avoid this when…
Never use it as a substitute for your own consent, legal, and compliance review.
Before you publish or activate: verify the current builder labels in Votel and test with dummy data. This independent guide describes the purpose and a safe setup approach; it does not replace Votel’s current product documentation or compliance advice.