All right, let's go ahead and get

All right, let's go ahead and get
started with your new system. So, as

started with your new system. So, as
soon as you guys log in, this is what

soon as you guys log in, this is what
you're going to see. Let me give you a

you're going to see. Let me give you a
quick tour. Under agents, this is where

quick tour. Under agents, this is where
you're going to be able to build your AI

you're going to be able to build your AI
agents. Under conversations, this is

agents. Under conversations, this is
going to be where you can see

going to be where you can see
conversations that people have had with

conversations that people have had with
your agents or with your humans. And

your agents or with your humans. And
then under contacts, this is where you

then under contacts, this is where you
can upload, sort, manage your contacts,

can upload, sort, manage your contacts,
and you can even see your pipelines.

and you can even see your pipelines.
And under tasks, this is where you can

And under tasks, this is where you can
manage the tasks for both you and your

manage the tasks for both you and your
team.

team.
There's other sections like activity I'm

There's other sections like activity I'm
going to dive into a little bit later,

going to dive into a little bit later,
but this is the core part. Let's dive in

but this is the core part. Let's dive in
and create your first agent now. I'm

and create your first agent now. I'm
going to go ahead and click on and

going to go ahead and click on and
create new agents. Now, we have tons of

create new agents. Now, we have tons of
use case and industry templates in here,

use case and industry templates in here,
but I'm actually going to start from

but I'm actually going to start from
scratch.

scratch.
And this is the agent builder. Now, the

And this is the agent builder. Now, the
first thing you'll see that jumps out at

first thing you'll see that jumps out at
you is you have this giant system prompt

you is you have this giant system prompt
right here. This is where you can tell

right here. This is where you can tell
the AI who it is, what it's doing, why

the AI who it is, what it's doing, why
it's doing it, and a little bit about

it's doing it, and a little bit about
your business. So, this is what we call

your business. So, this is what we call
the identity. So, I'm going to put in

the identity. So, I'm going to put in
who it is and what it's doing. Next, I

who it is and what it's doing. Next, I
can give it a style, right? How do I

can give it a style, right? How do I
want it to communicate?

want it to communicate?
And then I can also give it some

And then I can also give it some
guidelines.

guidelines.
Now, you can also give it tasks and

Now, you can also give it tasks and
goals, but one of the things that

goals, but one of the things that
actually works best that I find is to go

actually works best that I find is to go
ahead and just create a section called

ahead and just create a section called
FAQs.

FAQs.
And you can go ahead and just put this

And you can go ahead and just put this
question answer style. What are your

question answer style. What are your
hours? We are open seven Let's say seven

hours? We are open seven Let's say seven
days

days
a week, 6 a.m. to 5 p.m. Right? And so,

a week, 6 a.m. to 5 p.m. Right? And so,
just putting in the little question and

just putting in the little question and
answer like that right there actually

answer like that right there actually
makes the AI smarter cuz now it knows a

makes the AI smarter cuz now it knows a
little bit more about your business. So,

little bit more about your business. So,
I can click save.

I can click save.
I can click the test button. Click start

I can click the test button. Click start
voice, and let's hear it. Hi, how you

voice, and let's hear it. Hi, how you
doing? Thanks for asking.

doing? Thanks for asking.
I'm doing great.

I'm doing great.
How about you?

How about you?
How can I help you today? I'm doing

How can I help you today? I'm doing
good, but I was wondering like what are

good, but I was wondering like what are
your hours? We're open 7 days a week

your hours? We're open 7 days a week
from 6 a.m. to 5 p.m. Is there something

from 6 a.m. to 5 p.m. Is there something
specific you're looking to automate like

specific you're looking to automate like
phone calls or scheduling?

phone calls or scheduling?
So, look at that. That is the best way

So, look at that. That is the best way
to feed knowledge to your agent. And

to feed knowledge to your agent. And
this is where you're going to go in to

this is where you're going to go in to
test to see how your agent performs. And

test to see how your agent performs. And
let me show you some of the settings

let me show you some of the settings
that you have on your agent now. So, I'm

that you have on your agent now. So, I'm
going to go ahead and click end call.

going to go ahead and click end call.
Now, on the top you have these options.

Now, on the top you have these options.
Now, I like to leave them

Now, I like to leave them
on these settings, and let me show you.

on these settings, and let me show you.
So, you have different AI models, and

So, you have different AI models, and
they all come with different costs,

they all come with different costs,
different pros, different cons.

different pros, different cons.
But, what I like is I like picking GPT

But, what I like is I like picking GPT
4.1 mini.

4.1 mini.
And the reason for that is there's like

And the reason for that is there's like
a trade-off between intelligence and

a trade-off between intelligence and
speed. And for many use cases, you don't

speed. And for many use cases, you don't
need like a super double PhD, you know,

need like a super double PhD, you know,
math genius to be, you know, booking

math genius to be, you know, booking
appointments and qualifying customers

appointments and qualifying customers
and and all that good stuff. So, I like

and and all that good stuff. So, I like
to pick some of the models that aren't

to pick some of the models that aren't
the the the brightest of the bunch, but

the the the brightest of the bunch, but
they have the best speed. And it's still

they have the best speed. And it's still
going to be an insanely smart model.

going to be an insanely smart model.
Like I don't want to like downplay it at

Like I don't want to like downplay it at
all. Still an extremely smart model. So,

all. Still an extremely smart model. So,
4.1 mini would be the one that I pick.

4.1 mini would be the one that I pick.
Next, you got channels, and this is

Next, you got channels, and this is
where you can hook your AI up to, you

where you can hook your AI up to, you
know, a telephone number to answer phone

know, a telephone number to answer phone
calls or telephone number to respond to

calls or telephone number to respond to
text messages or even an email account

text messages or even an email account
to respond to emails.

to respond to emails.
So, you can do that here. Next, you have

So, you can do that here. Next, you have
the language. Now, this is the language

the language. Now, this is the language
that you expect people, you know, either

that you expect people, you know, either
on the phone or an email to be speaking

on the phone or an email to be speaking
in. And so, the great thing is is it

in. And so, the great thing is is it
works with English and Spanish out of

works with English and Spanish out of
the box. So, you don't have to switch

the box. So, you don't have to switch
between them, right? It's both English

between them, right? It's both English
and Spanish. If you want to pick any

and Spanish. If you want to pick any
other language, it's going to speak only

other language, it's going to speak only
that language. So, here I selected

that language. So, here I selected
English.

English.
And then over here on the right, this is

And then over here on the right, this is
where I can pick my voices. So, with the

where I can pick my voices. So, with the
voices, I have three different of the

voices, I have three different of the
best providers out there right now. You

best providers out there right now. You
got Cartesia, you got Open AI, and you

got Cartesia, you got Open AI, and you
have 11 Labs.

have 11 Labs.
Now, there's like many thousands of

Now, there's like many thousands of
voices in here.

voices in here.
11 Labs is super popular. I actually

11 Labs is super popular. I actually
like Cartesia.

like Cartesia.
I think their voices have maybe sound a

I think their voices have maybe sound a
little bit more natural. You almost

little bit more natural. You almost
sound hear them like breathing

sound hear them like breathing
as they're talking, which is kind of

as they're talking, which is kind of
cool.

cool.
But, if you click on a voice provider,

But, if you click on a voice provider,
you can click play and hear what it

you can click play and hear what it
sounds like and pick the one that you

sounds like and pick the one that you
like best. We also got filters. You can

like best. We also got filters. You can
filter by accents and language and age

filter by accents and language and age
and gender, all that good stuff. And

and gender, all that good stuff. And
then under settings, you have like a lot

then under settings, you have like a lot
of different details that you can geek

of different details that you can geek
out in if you really want to to dive

out in if you really want to to dive
into the voices.

into the voices.
So, let's go ahead and pick a voice

So, let's go ahead and pick a voice
here. I got the Cartesia one by default.

here. I got the Cartesia one by default.
That's great. And so, what happens if

That's great. And so, what happens if
you need to create a an agent that needs

you need to create a an agent that needs
a little bit more structure. Let's say

a little bit more structure. Let's say
it's for a law firm client, and they

it's for a law firm client, and they
need that AI agent to say a specific

need that AI agent to say a specific
thing at a specific time in a

thing at a specific time in a
conversation.

conversation.
Well, we got you covered there because

Well, we got you covered there because
we actually have AI workflows. So, if I

we actually have AI workflows. So, if I
click on workflows on the left, it's

click on workflows on the left, it's
going to open up my first AI agent

going to open up my first AI agent
workflow.

workflow.
And the trigger is going to be how is

And the trigger is going to be how is
this workflow triggered? Now, if this

this workflow triggered? Now, if this
was a marketing workflow, I might leave

was a marketing workflow, I might leave
it as manual or some other events, but

it as manual or some other events, but
since this is a

I'm going to click on this trigger. I'm

I'm going to click on this trigger. I'm
going to change it. I'm going to select

going to change it. I'm going to select
this as conversation started.

this as conversation started.
And that just means regardless of the

And that just means regardless of the
channel, it's if it's responding to an

channel, it's if it's responding to an
email, an SMS, a phone call, it's going

email, an SMS, a phone call, it's going
to fire this specific workflow. And so,

to fire this specific workflow. And so,
I'm going to click apply.

I'm going to click apply.
And now I can hook up the first events.

And now I can hook up the first events.
And that first event or node that I want

And that first event or node that I want
to add on here is actually the

to add on here is actually the
conversation node. And so, I can go

conversation node. And so, I can go
ahead and type this up, and this is

ahead and type this up, and this is
where I can tell the AI exactly what to

where I can tell the AI exactly what to
say. And so, I can say, "Hello, how can

say. And so, I can say, "Hello, how can
I help you today? Do you want

I help you today? Do you want
sales or support?" And I can go ahead

sales or support?" And I can go ahead
and put in sales, and then over here

and put in sales, and then over here
I'll go ahead and put in support.

I'll go ahead and put in support.
Right? So, now the AI has an option. It

Right? So, now the AI has an option. It
has two paths to go down. So, let's go

has two paths to go down. So, let's go
ahead and click apply.

ahead and click apply.
Next, over here I'm going to click on

Next, over here I'm going to click on
and add another conversation node.

and add another conversation node.
Because once someone says they want

Because once someone says they want
sales, I can go ahead and say something

sales, I can go ahead and say something
else. I'll say, "I can help you with

else. I'll say, "I can help you with
that.

that.
You with that. Let's book a demo." And

You with that. Let's book a demo." And
so, I'm actually going to delete the

so, I'm actually going to delete the
routes here because I just wanted to

routes here because I just wanted to
There's going to be no options, right?

There's going to be no options, right?
It's just going to say this, and there's

It's just going to say this, and there's
no no option. It's going to go go to the

no no option. It's going to go go to the
next one.

next one.
And so, now for the support branch, I'm

And so, now for the support branch, I'm
going to do the same thing. But, I can

going to do the same thing. But, I can
just use the copy button here, right?

just use the copy button here, right?
Copy that one, and I just hook it up.

Copy that one, and I just hook it up.
And this one I'm going to say, "Tell me

And this one I'm going to say, "Tell me
I actually want to show you another

I actually want to show you another
feature on this page." So, on the

feature on this page." So, on the
conversation node, you got the static

conversation node, you got the static
response where it's going to say these

response where it's going to say these
exact words.

exact words.
Then you also have AI generated.

Then you also have AI generated.
This is where I'm going to give it

This is where I'm going to give it
instructions on like what type of

instructions on like what type of
response it should give. So, I'm going

response it should give. So, I'm going
to say, "Tell

to say, "Tell
Tell the user you can help them

Tell the user you can help them
and ask for more info on the issue."

and ask for more info on the issue."
Right? And so, I'm going to go ahead and

Right? And so, I'm going to go ahead and
click apply. And so,

click apply. And so,
there's tons of other nodes I can use in

there's tons of other nodes I can use in
here, but let's actually

here, but let's actually
collect some data. So, if someone says

collect some data. So, if someone says
they want sales, the AI is going to say,

they want sales, the AI is going to say,
"I can help you with that. Let's book a

"I can help you with that. Let's book a
demo."

demo."
So, on this route, there's a tool we

So, on this route, there's a tool we
have called ask and save.

have called ask and save.
And with ask and save, you can go ahead

And with ask and save, you can go ahead
and plug in questions.

and plug in questions.
And so, my first question is going to

And so, my first question is going to
be,

be,
"Do you own a business?" Right? And so,

"Do you own a business?" Right? And so,
for the type of that question, I'm going

for the type of that question, I'm going
to make it a checkbox cuz it's like yes

to make it a checkbox cuz it's like yes
or no, true or false. Do you own a

or no, true or false. Do you own a
business?

business?
Perfect. And then I'm going to go in and

Perfect. And then I'm going to go in and
I'm going to add another question. Say,

I'm going to add another question. Say,
"What's the name of your business?" Name

"What's the name of your business?" Name
of your business.

of your business.
That one I'm going to leave as text. And

That one I'm going to leave as text. And
so, if you'll notice right here, it's

so, if you'll notice right here, it's
saving this answer as a variable. Which

saving this answer as a variable. Which
is really important because I can use

is really important because I can use
this at other places inside the

this at other places inside the
workflow.

workflow.
But, I can also save this to the

But, I can also save this to the
contact, right? So, I don't want the

contact, right? So, I don't want the
variable to just exist only when this

variable to just exist only when this
workflow is running. I actually want to

workflow is running. I actually want to
save that to the contact so I can use it

save that to the contact so I can use it
later. So, I'm going to click on this

later. So, I'm going to click on this
switch save to contacts.

switch save to contacts.
And ask me, "Well, where do you want to

And ask me, "Well, where do you want to
save it?" Well, guess what? We have tons

save it?" Well, guess what? We have tons
of built-in fields. You can save it in

of built-in fields. You can save it in
any one of those, and we also have

any one of those, and we also have
custom fields. So, you can add any type

custom fields. So, you can add any type
of field that you want. But, I'm going

of field that you want. But, I'm going
to save this to the company field.

to save this to the company field.
Perfect. Great. Now, I can click apply.

Perfect. Great. Now, I can click apply.
But, wait a minute. I I'm asking two

But, wait a minute. I I'm asking two
questions. I'm asking what's the name of

questions. I'm asking what's the name of
your business, and what if they don't

your business, and what if they don't
own a business, right? Well, that's not

own a business, right? Well, that's not
good. So, I can come in here, and I can

good. So, I can come in here, and I can
do a conditional question on this. Set a

do a conditional question on this. Set a
condition. So, I'm going to go back into

condition. So, I'm going to go back into
what's the name of your business.

what's the name of your business.
And under visibility, I'm going to say

And under visibility, I'm going to say
when do you own a business is true or

when do you own a business is true or
yes, right? So, it's only going to ask

yes, right? So, it's only going to ask
that question when you own a business is

that question when you own a business is
true.

true.
Perfect. Now, how can I use those

Perfect. Now, how can I use those
variables from here? Well, I got one

variables from here? Well, I got one
that was saved to the contact, and I got

that was saved to the contact, and I got
one that's available inside this

one that's available inside this
workflow execution. Well, I'm going to

workflow execution. Well, I'm going to
add another step.

add another step.
Email node. In here, I can put in my

Email node. In here, I can put in my
subjects. But, we can go ahead and type

subjects. But, we can go ahead and type
something in here. So, I can click on

something in here. So, I can click on
the plus button, and under steps on the

the plus button, and under steps on the
far right, I can see I have my ask and

far right, I can see I have my ask and
flow.

flow.
So, I ask and save step.

So, I ask and save step.
Now, I'm going to put in business name.

Now, I'm going to put in business name.
Right? So, I'm going to do that. I'm

Right? So, I'm going to do that. I'm
going to type in business name. Now,

going to type in business name. Now,
I've used that variable in here. Very

I've used that variable in here. Very
easy to do. And so, I don't have my

easy to do. And so, I don't have my
email account selected, so it's going to

email account selected, so it's going to
be highlighted red. And that's okay.

be highlighted red. And that's okay.
Now, let's go ahead and show you

Now, let's go ahead and show you
something else that's common in here.

something else that's common in here.
So, one of the very common things in

So, one of the very common things in
here is actually called global nodes.

here is actually called global nodes.
So, sometimes there's scenarios where

So, sometimes there's scenarios where
it's hard to predict where someone might

it's hard to predict where someone might
ask to speak with a manager, or they may

ask to speak with a manager, or they may
ask to to, you know, get a demo. Could

ask to to, you know, get a demo. Could
be in the middle of a conversation.

be in the middle of a conversation.
Right? And so, the point of a global

Right? And so, the point of a global
node is allows AI to go off track and

node is allows AI to go off track and
jump on a different track.

jump on a different track.
So, let's go ahead and add one of those

So, let's go ahead and add one of those
right now.

right now.
I'm going to click on add a new node,

I'm going to click on add a new node,
conversation node.

conversation node.
And so, let's pretend this is I want to

And so, let's pretend this is I want to
speak with a manager. Right? So, what do

speak with a manager. Right? So, what do
we want it to say in that case? Well,

we want it to say in that case? Well,
I'll say, "Sure,

I'll say, "Sure,
I can help you with that. One moment,

I can help you with that. One moment,
please."

please."
All right. And I'm going to delete these

All right. And I'm going to delete these
routes.

routes.
And I want this node to just auto

And I want this node to just auto
continue and go to the next. So, I'm

continue and go to the next. So, I'm
going to select that.

going to select that.
And the other thing is we're going to

And the other thing is we're going to
check global node.

check global node.
And so, the AI can see this global node.

And so, the AI can see this global node.
It can see both the title and the

It can see both the title and the
instructions. And so, we want to tell

instructions. And so, we want to tell
the AI when it should actually use this

the AI when it should actually use this
node. So, the node title is going to be

node. So, the node title is going to be
speak Okay, speak with a manager.

speak Okay, speak with a manager.
And I'm going to give it some

And I'm going to give it some
instructions. Go here when the caller is

instructions. Go here when the caller is
asking

asking
to speak

to speak
with a manager. That's enough. Now, you

with a manager. That's enough. Now, you
can put as much or as little detail as

can put as much or as little detail as
you want in there. And so, after someone

you want in there. And so, after someone
wants to speak with a manager, the next

wants to speak with a manager, the next
thing I'm going to do is I'm going to

thing I'm going to do is I'm going to
hook up the call forwarding. On the call

hook up the call forwarding. On the call
forwarding node, there's lots of options

forwarding node, there's lots of options
in here, but at a high level, you can go

in here, but at a high level, you can go
ahead and set different forwarding rules

ahead and set different forwarding rules
for different hours, like after hours,

for different hours, like after hours,
during hours, etc.

during hours, etc.
And we got ring all, sequential, and we

And we got ring all, sequential, and we
even have a scenario where the AI picks

even have a scenario where the AI picks
who to transfer to based on some

who to transfer to based on some
instructions.

instructions.
But let's go ahead and do ring all.

But let's go ahead and do ring all.
I can come down here, add a forwarding

I can come down here, add a forwarding
option for manager. Now, I would have to

option for manager. Now, I would have to
pick the phone number I'm calling as I

pick the phone number I'm calling as I
don't have a phone number in this demo

don't have a phone number in this demo
account, so you can see it's

account, so you can see it's
highlighting it red, telling me I have

highlighting it red, telling me I have
to do something later for that.

to do something later for that.
But I'm pretty happy with this, so I'm

But I'm pretty happy with this, so I'm
going to click the little auto layout

going to click the little auto layout
button on the top right.

button on the top right.
And now it kind of organizes everything

And now it kind of organizes everything
for me, makes it a little bit easier to

for me, makes it a little bit easier to
read. So, I'm going to click save.

read. So, I'm going to click save.
And the most important part is I'm going

And the most important part is I'm going
to click test.

to click test.
And let's start that conversation.

And let's start that conversation.
Hello.

Hello.
How can I help you today?

How can I help you today?
Do you want sales or support?

Do you want sales or support?
Yeah, I want to speak with sales. I can

Yeah, I want to speak with sales. I can
help you with that. Let's book a demo.

help you with that. Let's book a demo.
Now, I'm going to mute myself right

Now, I'm going to mute myself right
there and look at what happened. It just

there and look at what happened. It just
froze on that step. What happened?

froze on that step. What happened?
Well, that's because I didn't select

Well, that's because I didn't select
auto continue. So, I can actually open

auto continue. So, I can actually open
up this node right here, and I see auto

up this node right here, and I see auto
continue wasn't checked. So, I can go

continue wasn't checked. So, I can go
ahead and I can check this box, and

ahead and I can check this box, and
that's going to tell the AI to just

that's going to tell the AI to just
automatically skip over this and go to

automatically skip over this and go to
the next node after it says this

the next node after it says this
message, and that's exactly what I want.

message, and that's exactly what I want.
So, I'm going to go ahead and click

So, I'm going to go ahead and click
apply.

apply.
Now, I'm going to save.

Now, I'm going to save.
But the cool thing is, you don't have to

But the cool thing is, you don't have to
restart the conversation, you can just

restart the conversation, you can just
rewind. And so, you'll see on the right

rewind. And so, you'll see on the right
it says conversation updated, changes

it says conversation updated, changes
will apply to the next iteration.

will apply to the next iteration.
And you got these little

And you got these little
little node hints right here in the

little node hints right here in the
conversation. I can click that to rewind

conversation. I can click that to rewind
the conversation to that point. So,

the conversation to that point. So,
let's do that. I can help you with that.

let's do that. I can help you with that.
Let's book a demo. Sure.

Let's book a demo. Sure.
Just out of curiosity, do you currently

Just out of curiosity, do you currently
own a business? All right. And you can

own a business? All right. And you can
see right there it jumped to the ask and

see right there it jumped to the ask and
save node, which is exactly what I want.

save node, which is exactly what I want.
And it's going through the questions.

And it's going through the questions.
So, let's go ahead and respond to these.

So, let's go ahead and respond to these.
No, I don't. All right. And so, you can

No, I don't. All right. And so, you can
see right when I said no, it skipped

see right when I said no, it skipped
over what's your company name because I

over what's your company name because I
said no, I didn't have a business. And

said no, I didn't have a business. And
so, I could continue building out the

so, I could continue building out the
conversation from here,

conversation from here,
but this is a great opportunity to show

but this is a great opportunity to show
you what happens when a step is not

you what happens when a step is not
configured correctly. You can see this

configured correctly. You can see this
step is highlighted red, telling me

step is highlighted red, telling me
something was wrong. And so, if I click

something was wrong. And so, if I click
on this little bar at the bottom,

on this little bar at the bottom,
you can actually go through the the

you can actually go through the the
real-time log and see, you know, what's

real-time log and see, you know, what's
wrong with the step. And so, in this

wrong with the step. And so, in this
example, you got to have a recipient.

example, you got to have a recipient.
You got to send the email to someone,

You got to send the email to someone,
right? And I got to select the channel

right? And I got to select the channel
on my email account. So, I didn't do

on my email account. So, I didn't do
that yet. So, I can go in and I can fix

that yet. So, I can go in and I can fix
that error.

that error.
But let's go ahead and test Oh, one more

But let's go ahead and test Oh, one more
thing. So, on the test mode right here,

thing. So, on the test mode right here,
you're going to see these function

you're going to see these function
calls.

calls.
Tool calls. If I click on this, it's

Tool calls. If I click on this, it's
going to show me what the agent

going to show me what the agent
collected. Right? So, it says business

collected. Right? So, it says business
owner, no. And you can see it processed

owner, no. And you can see it processed
that in 57 milliseconds. Right? So, you

that in 57 milliseconds. Right? So, you
have that real-time information right

have that real-time information right
here, so you can see what the AI is

here, so you can see what the AI is
doing and thinking as it's doing it. But

doing and thinking as it's doing it. But
let's go ahead and reconnect, and let's

let's go ahead and reconnect, and let's
try the manager scenario. Hello.

try the manager scenario. Hello.
How can I help you today?

How can I help you today?
Do you want sales or support?

Do you want sales or support?
Actually, I need to speak with your

Actually, I need to speak with your
boss. Sure, I can help you with that.

boss. Sure, I can help you with that.
One moment, please.

One moment, please.
And now it's going to start dialing the

And now it's going to start dialing the
call. And so, I would have to actually

call. And so, I would have to actually
set up the caller ID for that. How can I

set up the caller ID for that. How can I
help you with that?

help you with that?
>> put it on mute.

>> put it on mute.
So, there you can see how it can

So, there you can see how it can
actually jump off the track and go on to

actually jump off the track and go on to
another track. And so, that's a great

another track. And so, that's a great
example of when you'll use the global

example of when you'll use the global
node. Um you might set this up, and you

node. Um you might set this up, and you
might think of it as like different

might think of it as like different
types of intent.

types of intent.
Um but this is how you can start

Um but this is how you can start
building your first agent in the agent

building your first agent in the agent
builder. I'm actually going to do

builder. I'm actually going to do
another video where I do a deep dive

another video where I do a deep dive
into every node option we have in the

into every node option we have in the
agent builder.

agent builder.
But I can tell you these are some of the

But I can tell you these are some of the
most popular and most common nodes that

most popular and most common nodes that
we see used every single day.

we see used every single day.
The last thing I'm going to do is I'm

The last thing I'm going to do is I'm
going to show you how you can see some

going to show you how you can see some
of the activity for your agents.

of the activity for your agents.
And so, to do that, I'm actually going

And so, to do that, I'm actually going
to back out of this,

to back out of this,
and I'm going to click on conversations.

and I'm going to click on conversations.
Under conversations, you can see I got

Under conversations, you can see I got
some new conversations or some new

some new conversations or some new
contacts here.

contacts here.
And so, this was the contact that was

And so, this was the contact that was
just created from my test chat.

just created from my test chat.
And so, it's called agent testing, and I

And so, it's called agent testing, and I
can see this event contact created. If I

can see this event contact created. If I
click on that, I get more details to see

click on that, I get more details to see
where it was actually created from.

where it was actually created from.
And I get the recording. So, I can click

And I get the recording. So, I can click
on play the recording.

on play the recording.
And so, you can listen to it, and you

And so, you can listen to it, and you
can also see the transcript. But this is

can also see the transcript. But this is
your unified inbox, and this is where

your unified inbox, and this is where
you're going to do all the

you're going to do all the
communications with customers.

communications with customers.
Now, there's other times you might need

Now, there's other times you might need
to go in, and you want to see like what

to go in, and you want to see like what
happened in your workflow, what happened

happened in your workflow, what happened
in your AI agents. Well, under activity,

in your AI agents. Well, under activity,
you also have this tab called runs.

you also have this tab called runs.
Every time your agent runs, it creates a

Every time your agent runs, it creates a
log here. And so, let me go ahead and

log here. And so, let me go ahead and
open up one of these right here. We can

open up one of these right here. We can
see where the send email didn't work.

see where the send email didn't work.
It's actually going to tell you why. So,

It's actually going to tell you why. So,
it's a great way to be able to dive in

it's a great way to be able to dive in
and troubleshoot your agents. That's it

and troubleshoot your agents. That's it
for this video, guys. I hope you guys

for this video, guys. I hope you guys
have a fun time creating your first AI

have a fun time creating your first AI
agents, and I'll see you in the next

agents, and I'll see you in the next
video. Bye.